EKLA · AI Inquiry Intelligence Engine

Live Example · JW Holidays → Holiday Merchants · May 29 2026

One real email. Watch EKLA process it.

Original email · 14:53 IST · 47 words

FW: PACKAGE FOR EUROPE: DIVYA X 03

Greetings from JW Holidays!!!

We have got an inquiry for European destination.
Preferred destinations: Poland, Hungary, Switzerland.

Date of Travel: Last week of October

Kindly send if you have group departure packages.

Room: Triple room

Thanks & Regards
Jayalakshmi Jyotin — JW Holidays, Gandhidham

Without EKLA

① Manual read
② Ask 6–10 questions
③ Partial reply
④ More back-&-forth
⑤ 48–72h to quote

With EKLA

① Email received
② AI extracts in 1.4s
③ Smart form sent
④ Client fills 8 fields
⑤ <2h to quote

EKLA extraction · 1.4 seconds · Claude API

destinationPoland · Hungary · Switzerland

travel_monthLast week October 2026

room_typeTriple room

inquiry_typeFIT · Small Group

sourceB2B Agent (JW Holidays)

pax_countMISSING — critical (weight: 15%)

departure_cityMISSING — required

budgetMISSING — required

flights_requiredMISSING — required

nationalityMISSING

schengen_visaMISSING — Europe trip

hotel_categoryMISSING

Insufficient · AI auto-handling

Smart form dispatched · awaiting client response

42%

At intake

5/14 fields · 🔴 Insufficient

71%

After smart form

9/14 fields · 🟡 Partial

89%

Quotation ready

12/14 fields · 🟢 Ready

Codebase Audit · May 2026

All 14 modules — in production.

💬

WhatsApp Ingestion

Full webhook + inbound/outbound + auto-triage on message arrival + media handling

Production · /api/v1/whatsapp

✉

Email IMAP Polling

Per-tenant SMTP + IMAP, 15-min background poll, Gmail/Outlook presets, test endpoints

Production · /api/v1/email-config

⚡

AI Triage (LLM)

Claude/Llama extraction via OpenRouter, heuristic regex fallback, 14-field structured output

Production · /api/v1/leads/triage

📊

Lead Scoring (0–100)

Qualification score + quality_flag: ready_to_quote / needs_followup / unlikely + reasoning

Production · /api/v1/copilot/score-lead

🤖

AI Copilot (Chat)

SSE streaming assistant, context-aware, floating sidebar persists across dashboard pages

Production · /api/v1/copilot/chat

⚙

Automation Engine

9 action handlers, trigger rules, cold-lead reminders, scheduled cron, execution log

Production · /api/v1/automations

💬

Conversation Timeline

Full message history across WhatsApp, Email, SMS, In-App — direction + status tracking

Production · conversation_messages

📋

Dynamic Form Branching

13-question adaptive EKLA form. Conditional logic engine — questions adapt to inquiry type in real time

Production · /api/v1/forms/{id}/next-question

🔮

Churn Prediction

sklearn LogisticRegression per tenant, auto-retrains, heuristic fallback, feature-flagged

Production · /api/v1/predictions

📈

Completeness Score (ICS)

14-field weighted ICS 0–100%. Per-inquiry-type scoring, missing_fields JSON, readiness states

Production · /api/v1/leads/triage

🌿

Next-Question AI

Returns the single most important missing field + natural-language question. Type-aware adaptive logic

Production · /api/v1/leads/{id}/next-question

🎯

Readiness Gate

Blocks quotation creation if ICS < threshold (default 66%). X-EKLA-Force override for senior consultants

Production · POST /api/v1/quotations

💡

Lead Deduplication

Email/phone exact + name fuzzy matching. Merge endpoint re-parents conversation history, audit trail

Production · /api/v1/leads/{id}/duplicates

🔗

Lead Merge

POST /leads/{id}/merge/{secondary_id} — fields copied, messages re-parented, secondary marked MERGED

Production · /api/v1/leads/{id}/merge

100%

in production today

modules fully live

greenfield builds — all on existing infra

EKLA — the engine that qualifiesbefore you quote.

EKLA — the engine that qualifies
before you quote.