Founder, NAMA
31 years in travel — ran and exited a travel business before building NAMA. Writes about quoting, margins, supplier rates and the operating truth behind a travel agency; every article is drafted by AI inside NAMA and approved by him.
Most travel software confuses delight with decoration. Ours is simpler: take the moment an agency owner dreads, and make it go right, with proof. Here is what we are building, what already shipped, and the one rule we will not break.
Narayan Mallapur · 18 September 2026 · 4 min read
A CRM remembers who asked. An operating system answers them. The difference decides whether your rates, your quote and your invoice are one record or three — and it is the question to settle before you buy either.
Narayan Mallapur · 13 September 2026 · 4 min read
Excel and WhatsApp run most agencies fine — until they don't. Here is the exact point where they fail, and what changes when the rates, the leads and the invoices live in one place.
Narayan Mallapur · 13 September 2026 · 4 min read
Markup and margin are not the same number, and the difference is where agencies quietly lose money. A worked example with real figures, plus the rule for setting a target margin per destination.
Narayan Mallapur · 13 September 2026 · 3 min read
Not a listicle. Nine questions that separate software built for Indian agencies from software built for hotels and airlines — with the honest answer for NAMA on each.
Narayan Mallapur · 13 September 2026 · 3 min read